File & trace requirements
A few rules keep traces interpretable and avoid avoidable returns.
Accepted file types
application/pdfA PDF export of the ECG. Most common.
image/pngA PNG image of the trace.
image/jpegA JPEG image of the trace.
Maximum file size
Each ECG file may be up to 20 MB. The app blocks larger files before upload, and the /emr-inbound push endpoint rejects them — it returns a fileError and leaves the intake in needs_completion so you can resubmit a smaller file.
Trace quality
Submit one ECG per intake. Provide a clear 12-lead or single-lead trace with legible calibration and minimal artefact. Crop to the trace and avoid low-resolution photos of screens.
Returned jobs
If a trace is illegible or too low-quality to interpret, the cardiologist marks the job returned with a reason, and a returned webhook is sent. To resubmit, create a new intake with a better trace — reusing the same external_id is safe and recommended for traceability.