Terms of use
Last updated: July 2026
These terms govern your use of CardioBridge. Please read them carefully — using the Service means you accept them.
1. Acceptance of terms
By accessing or using the CardioBridge platform (the "Service"), whether as a healthcare organisation, a clinician, or an individual patient, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Service. Section 3 explains which of these terms apply to organisations and which apply to individual patients.
2. Service description
CardioBridge is a service of TeqDr, operated by Hippocrates Digital Ltd (trading as TeqDr), a company registered in England and Wales under company number 13280534. CardioBridge provides an ECG interpretation routing service that connects healthcare organisations and patients with consultant cardiologists for remote ECG interpretation. The Service facilitates the secure submission, queueing, interpretation, and delivery of ECG data and results — through the web application, a patient portal, a public API, and device and electronic medical record connectors. Interpretations are performed by independent consultant cardiologists; CardioBridge routes the request and returns the result.
3. Who these terms apply to
These terms apply to everyone who uses CardioBridge, but not every clause applies to every user. Most of the Service is provided to healthcare organisations, clinics, and the clinicians acting on their behalf ("organisation users"). Where an organisation submits an ECG, the clauses on eligibility, organisation billing, the API and integrations, and the controller/processor relationship apply to that organisation. CardioBridge also provides a patient portal and, in some cases, bills patients directly for their own ECG interpretation ("patient users"). Where you use the Service as an individual patient — to submit your own recording, to view your own results where your clinic has made them visible, or to pay for your own interpretation — the clauses on emergencies, clinical responsibility, consent, fees and patient billing, data protection, and acceptable use apply to you, while the organisation-specific clauses do not. Where a clause is addressed to "you", read it as applying in the capacity in which you are using the Service.
4. Eligibility
The organisation-facing Service is intended for use by licensed healthcare organisations, clinics, and medical professionals. By registering an organisation account, you represent that you are authorised to act on behalf of your organisation and that your organisation meets all applicable regulatory requirements. The patient portal is intended for individual patients whose clinic uses CardioBridge and has enabled patient access; to use it as a patient you must be at least 18 years old and have the legal capacity to accept these terms; patients under 18 are supported through their clinic, or through a parent or legal guardian acting on their behalf.
5. Account registration
Access to certain features of the Service requires an account. You agree to provide accurate and complete information during registration and to keep your credentials secure. You are responsible for all activities conducted under your account, and you must notify us promptly if you believe your account or credentials have been compromised.
6. Not for medical emergencies, and turnaround
CardioBridge is not an emergency service and must not be used to obtain urgent or real-time clinical care. If you or a patient are experiencing a medical emergency — including symptoms such as chest pain, severe breathlessness, collapse, or a suspected heart attack or stroke — call the emergency services immediately (999 in the United Kingdom, 000 in Australia, or your local emergency number) or attend the nearest emergency department. Do not wait for a CardioBridge interpretation. The Service routes ECGs to consultant cardiologists for review and supports both routine and urgent pathways, and urgent submissions are prioritised in the interpretation worklist. Routine ECGs are ordinarily interpreted and returned within two business days, and often sooner; this is a target rather than an absolute guarantee, and turnaround may vary with clinical capacity and with the quality and completeness of the information supplied. The Service does not provide real-time or continuously monitored interpretation, and the requesting clinician remains responsible for escalating a patient's care where their condition requires it.
7. Clinical responsibility and data quality
CardioBridge provides interpretation of the ECG and clinical information supplied to it; it does not take over responsibility for the patient's care. The requesting clinician or organisation retains clinical responsibility for the patient, for deciding whether and how to act on an interpretation, and for integrating the result into the patient's overall care. An interpretation is limited by the quality and completeness of the ECG trace and the accompanying clinical information provided. Where a trace is of insufficient quality to interpret safely, or where necessary information is missing, the reviewing cardiologist may return it for re-recording or for further detail rather than issue an interpretation. A returned or uninterpretable trace is not a clinical finding and must not be relied on as one.
8. Patient consent and lawful basis
Where you submit an ECG or patient information to the Service, you warrant that you have the necessary consent and a valid lawful basis under applicable data protection law to share that data with CardioBridge and the reviewing cardiologist for the purpose of interpretation, and that you are entitled to receive the result. You further warrant that the information you provide — including patient identifiers, date of birth, the clinical question, and relevant history — is accurate and complete to the best of your knowledge, as the interpretation relies on it. Patient users submitting their own data confirm that the data relates to them. You are responsible for keeping any consent you rely on current, and for withdrawing data from the Service if that consent is withdrawn.
9. Fees, billing and payment
Access to interpretation is provided on a paid basis. Depending on your arrangement, fees may be charged per ECG, drawn from a prepaid credit balance held on your account, or invoiced, and are collected through our payment provider's hosted checkout and invoicing. Organisations are billed at the organisation level for ECGs submitted under their account; patient users are billed directly for their own interpretations. You agree to pay all fees due for interpretations requested under your account. Fees are stated exclusive of any applicable taxes unless otherwise indicated, and you are responsible for any taxes that apply. Where a payment fails or a prepaid balance is insufficient, we may decline or hold a submission until payment is resolved, and we may suspend access while amounts remain unpaid. Interpretation fees are non-refundable once the report has been issued. If you are an individual patient buying an interpretation as a consumer, you would ordinarily have a statutory right to cancel a distance contract within 14 days. Because an interpretation is a service you want performed straight away, when you pay you expressly request that we begin performing it immediately and you acknowledge that you lose that cancellation right once the report has been issued. Before a cardiologist has issued the report you may still cancel and receive a refund, less a proportionate charge for any part of the service already performed. Nothing in this clause affects statutory rights that cannot be excluded under applicable law.
10. Acceptable use
You agree not to misuse the Service, including but not limited to: uploading unauthorised or fraudulent data, attempting to access systems or data without permission, interfering with the Service's operation, placing unreasonable load on it, or using the Service for any unlawful purpose. Patient data must be handled in accordance with all applicable healthcare and data protection regulations. Additional rules for programmatic access are set out in the API and integrations clause below.
11. API and integrations
CardioBridge offers a public REST API and integration connectors — including inbound connectors from electronic medical record systems and ECG devices, together with webhooks and idempotency controls — so that submissions and status updates can be automated. If you use the API or a connector, you must keep your API keys and integration credentials secret, treat them as you would a password, and rotate them if they may have been exposed; you are responsible for all activity carried out with your keys. You must stay within any published rate limits and use documented idempotency keys to avoid duplicate submissions. You must not reverse-engineer, probe, or attempt to circumvent the API's security or access controls, use it to submit data you are not authorised to submit, or place unreasonable load on the Service. We may change, deprecate, or version the API and connectors, and will use reasonable efforts to communicate material changes to integrated users.
12. Third-party services and dependencies
The Service depends on third-party providers and sub-processors to operate. These include, among others, a clinical system of record used to store patient records and generate letters (currently Semble), our platform and database provider (currently Supabase, hosted on Amazon Web Services in London), our payment provider (currently Stripe), our email provider (currently Resend), and providers of frontend hosting, source control and DNS. The privacy policy names our current sub-processors in full, and the Trust center at cardiobridge.teqdr.com/security publishes the same list. The availability and performance of the Service may depend on these providers, and interruptions or changes to their services may affect CardioBridge. We select and manage sub-processors that handle personal data under data processing agreements, as described in the privacy policy, and we may change providers from time to time. We are not responsible for the independent acts or omissions of third-party providers that are beyond our reasonable control.
13. Intellectual property
The CardioBridge platform, including its software, design, and branding, is the property of Hippocrates Digital Ltd (trading as TeqDr, company number 13280534) and is protected by intellectual property laws. Interpretation results generated by cardiologists through the Service are provided for clinical use by the requesting organisation or patient. You retain your own rights in the patient data and clinical information you submit; you grant us the rights needed to process it for the purpose of delivering the Service.
14. Data protection
Our handling of personal and patient health data is described in the CardioBridge privacy policy (cardiobridge.teqdr.com/PrivacyPolicy), which forms part of these terms and should be read together with the TeqDr privacy notice at teqdr.com/PrivacyPolicy. Hippocrates Digital Ltd (trading as TeqDr) is the data controller for the data whose purposes it determines, and is registered with the UK Information Commissioner's Office under registration number ZB044070. Where an organisation submits patient data for interpretation, that organisation is the controller of the patient data and CardioBridge acts as a processor on its behalf; in that case a data processing agreement may apply and, where required, should be put in place; a data processing agreement is available to organisation customers on request. Clinical data is held within the United Kingdom or the European Economic Area; the limited non-clinical exceptions — email delivery logs and consented website analytics — are identified in the privacy policy and are processed in the United States under appropriate safeguards. Personal data is retained only as long as necessary for service delivery and applicable record-keeping. See the privacy policy for full detail on data residency, sub-processors, security, retention, and your rights.
15. Disclaimers
The Service facilitates the routing and delivery of ECG interpretations but does not itself provide medical advice or clinical diagnoses. All interpretations are performed by independent consultant cardiologists. CardioBridge is not liable for the clinical content of interpretations. The Service is not a substitute for a patient's own clinician's judgement, nor for emergency care as described in the emergencies clause above.
16. Warranties and service availability
The Service is provided on an "as is" and "as available" basis. While we work to keep CardioBridge secure, accurate, and available, we do not warrant that the Service will be uninterrupted, error-free, or free from delay, or that it will always be available — availability may be affected by maintenance, updates, or the third-party providers on which the Service depends. To the maximum extent permitted by law, we exclude all warranties, conditions, and representations not expressly set out in these terms, whether express or implied. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence.
17. Limitation of liability
To the maximum extent permitted by law, CardioBridge shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service. Our total liability shall not exceed the fees paid by your organisation, or by you as a patient user, in the preceding twelve months. This clause does not limit liability that cannot be excluded or limited under applicable law, as noted in the warranties clause above.
18. Indemnity
You agree to indemnify and hold harmless Hippocrates Digital Ltd (trading as TeqDr) and its personnel against claims, losses, and reasonable costs arising from your misuse of the Service, your breach of these terms, or your submission of data without the necessary consent, lawful basis, or authority. This does not apply to matters caused by our own breach of these terms or our negligence, and does not limit any rights you have under applicable law.
19. Suspension and termination
We may suspend or terminate your access to the Service where you breach these terms, where fees remain unpaid, where we are required to do so by law or a regulator, or where continued access presents a security or safety risk. Where practical and lawful, we will give notice. You may stop using the Service at any time, and organisation customers may close their account in accordance with any agreed arrangement. On termination, your right to use the Service ends, any outstanding fees remain payable, and patient data is handled and retained in accordance with the privacy policy and applicable record-keeping requirements. Clauses that by their nature should survive termination — including those on fees already due, clinical responsibility, data protection, intellectual property, disclaimers, warranties, limitation of liability, indemnity, and governing law — continue to apply after your access ends.
20. General terms
Force majeure: we are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including outages of the third-party providers on which the Service depends. Assignment: you may not assign or transfer your rights under these terms without our consent; we may assign these terms to a successor of our business. Severability: if any provision of these terms is found to be unenforceable, the remaining provisions continue in force. Entire agreement: these terms, together with the privacy policy and any service or pricing schedule agreed with an organisation customer, form the entire agreement between you and us regarding the Service and supersede any prior understanding on the same subject. No waiver: a failure to enforce any provision is not a waiver of our right to enforce it later.
21. Governing law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Changes to terms
CardioBridge reserves the right to update these Terms at any time. Material changes will be communicated to registered users. Continued use of the Service after changes constitutes acceptance of the updated Terms.
23. Contact
If you have questions about these Terms, please contact Hippocrates Digital Ltd (trading as TeqDr) at cardiobridge@teqdr.com.